Policies and agreements
Everything that governs a stay with us, in one place. Each document carries a version and an effective date; where you have to actively agree to one, we record which version you agreed to and when.
- Privacy Policy What personal and pet information we collect, why we hold it, how long we keep it, and the rights you have over it.
- Terms of Service The terms that govern your use of this website and booking system.
- Boarding and Service Agreement The care agreement between you and us for each stay, including admission requirements and what happens if your animal becomes unwell.
- Cancellation and Refund Policy When you can cancel, what you get back, and how refunds are paid.
- Payment and Deposit Terms How and when you pay, what the prices include, and how your card details are handled.
- Pet Document and Vaccination Record Policy What documents we need, how we store them, who can see them, and when they are deleted.
- Emergency Veterinary Authorization Your standing authorisation for us to obtain veterinary treatment if your animal needs it and you cannot be reached.
- Cookie and Analytics Notice What this site stores in your browser, why the sign-in cookie exists, and why no analytics or advertising scripts run here.
- Accessibility Statement Our accessibility target, what has been tested, and how to tell us about a barrier.
- Contact and Support Policy How to reach us, how quickly we reply, and what to do out of hours.