Payment and Deposit Terms

Version 2026-08-08.1 · Effective 2026-08-08

How and when you pay, what the prices include, and how your card details are handled.

Draft — pending review by qualified counsel

This document is a structurally complete draft written by the development team so the acceptance and versioning machinery could be built and tested. It has not been reviewed by a lawyer and must not be relied on as legal advice. Passages marked [OWNER: …] or [COUNSEL: …] require a decision before publication.

Prices

Every published rate is per dog. Boarding is charged per night, daycare per day, and session-based services at a flat rate. The price you are quoted when you book is the price you pay; we calculate it on our servers, never in your browser.

What is quoted

Quotes show the unit rate, the number of nights or days, and the number of dogs. [OWNER: confirm whether any sales tax applies to pet boarding in your jurisdiction — the system models a tax line but it is currently zero.]

When you pay

We ask for payment after we approve your booking request. You will receive a secure payment link by email and can also pay from your account.

Deposits

No deposit is currently taken. [OWNER: decide whether a deposit is required and, if so, the amount and whether it is refundable.]

Card handling

Payment is processed by our payment provider. Card numbers are entered on the provider's own hosted page and are never sent to, or stored on, our servers. We keep only the provider's transaction reference.

Failed payments

If a payment fails, your booking stays in "awaiting payment" and the dates are not held indefinitely. We will tell you before releasing them.

Receipts

A receipt is emailed on successful payment and the booking history in your account shows every amount charged and refunded.